MA. DANIELLA F. GUMARAO
Marikina City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Delight Officer
Elev8 Holdings Inc.
07.2023 - 04.2024
- Managed customer relations on ongoing basis to maximize customer retention. Increased efficiency and team productivity by promoting operational best practices. Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Social Media and Events Assistant
Unlimited Network of Opportunities Intl.
02.2022 - 05.2023
- In charge of end-to-end execution of digital marketing projects and campaigns, including ideation, creation of collaterals in various media and measurement and analysis impact
Customer Service Representative
Unlimited Network of Opportunities Intl.
02.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Procurement Admin Staff
Readyman Inc.
04.2019 - 06.2020
- Review and apply inventory activities, including movements and deletions. Develop and implement efficient inventory management procedures
Receptionist cum Admin Assistant
Wills International Sales Corporation
01.2019 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
UNO Premier Phil. International Corporate
05.2016 - 10.2018
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Bachelor of Science - Tourism Management
STI College Marikina
Marikina City, Metro Manila, Philippines03.2016
Skills
- Work Coordination
- Innovation and Creativity
- Community Relations
- Customer Service
- Active Listening
- Customer Relations
- Client Relations
- Customer satisfaction measurement
- Follow-up skills
Timeline
Customer Delight Officer
Elev8 Holdings Inc.
07.2023 - 04.2024
Social Media and Events Assistant
Unlimited Network of Opportunities Intl.
02.2022 - 05.2023
Customer Service Representative
Unlimited Network of Opportunities Intl.
02.2021 - 02.2022
Procurement Admin Staff
Readyman Inc.
04.2019 - 06.2020
Receptionist cum Admin Assistant
Wills International Sales Corporation
01.2019 - 04.2019
Receptionist
UNO Premier Phil. International Corporate
05.2016 - 10.2018
Bachelor of Science - Tourism Management
STI College Marikina